Episode 1
Armed with boundless enthusiasm and some inspiration from Walt Disney, deputy bank manager Claire has got 12 weeks to improve the customer service score at NatWest in Huddersfield.
The first episode of this series - with unique, behind-the-scenes access to a high street bank and its customers - looks at NatWest's bid to win back its customers' trust.
Clare and her straight-talking team are desperate to succeed, but it is not going to be easy. Since the 2008 banking crash, faith in banks has slumped to an all-time low and some customers are quick to anger when it comes to banks. NatWest is owned by RBS, which was bailed out by the government and is still 79 per cent owned by the taxpayer.
One customer, Alan, is livid. He says a cheque has gone missing and he has missed out on a precious eBay auction. Chris feels that he has been given bad advice on a mortgage. With weekly automated phone calls asking customers how satisfied they are, staff are under pressure to get it right.
Claire and her team admit that the banks have got it wrong, but they say customers have to take responsibility too. Tracey is thousands of pounds in debt and facing repossession of her home. There is not much the bank can do to help. Sarah Iqbal sells life insurance at NatWest, but her father is the last person you would see in the bank. He has built his whole life around being super-frugal and avoiding debt.
Can Claire and her team persuade the people of Huddersfield that NatWest is putting the customer first? And is it fair for customers to point the finger at the bank every time? What does the relationship between us and the bank tell us about our thorny relationship with money?
Trailer
Recently Updated Shows
Taskmaster
Greg Davies is the Taskmaster who, with the help of his right-hand man, Alex, sets out to test the wiles, wit and wisdom of five hyper competitive comedians through a series of ingenious challenges. With the chance to be crowned show champion, rivalry amongst the comedians is encouraged, dodgy tactics rewarded and bribes accepted.
Mama June: From Not to Hot
Mama June: From Not to Hot is all about Mama June's dramatic transformation. "I'm a mama, a grandmama, and a BIG reality star — and now I'm ready for a BIG change," Mama June narrates as we see her strike various poses. But she's not just talking about physical changes, she's revamping her entire life! "It's time to say goodbye to bad men and junk food," Mama June says before adding that fans (and haters) can all "[say] hello to a whole new me, because when they see what I look like now, they're not going to believe their eyes!" At this point we see a string of text that I assume are all things that went into Mama June's dramatic makeover. Included in the list are weight loss surgery, physical therapy, liquid diet, tummy tuck, gastric sleeve, strength training, breast implants, high intensity training, and laser teeth whitening.
RuPaul's Drag Race: All Stars
A twist on the mega-hit RuPaul's Drag Race as queens from previous seasons are pitted against each other in a wig-to-wig drag battle royale to determine which of these All Stars will claim the ultimate title and be declared Queen amongst queens
Paranormal Caught on Camera
Some of the most amazing, eye-opening and downright scary paranormal videos from around the world are featured as a panel of experts break down the footage and analyze what exactly the eyewitnesses captured.
WWE Premium Live Events
Beginning with the 2014 Extreme Rules Pay-Per-View on 4 May 2014 the WWE began airing all of their Wrestling Pay-Per-Views exclusively on the WWE Network. Subscribers who pay the $9.95 monthly fee will be able to view any Pay-Per-Views past, present and in the future exclusively on the WWE Network at no additional charge as long as their monthly fees are paid up-to-date.