The Customer Is Always Right
In the final episode, we follow the story of SSE attempting to turn around its reputation - following criticism in parliament, fines for mis-selling and hundreds of thousands of customers leaving the company. 'I'm not sure I'm going to make people love the energy sector,' admits chief executive Alistair Phillips-Davies. 'I'm not like a rock star getting on stage here and hitting the first chord of a great song.'
Alistair entrusts one of his lieutenants, Will Morris, with the job of making us feel differently about SSE. Will commissions an expensive new advert about 'the fun electricity brings to our lives', featuring Maya, a computer-generated orangutan.
Down on the ground, the company's linesmen are getting on with the job of replacing cables and wires, some dating dating back to the 1930s. Linesman Kevin Wade admits he's survived a few electric shocks replacing these cables. But bad weather is on the way - a storm hits and operations manager Bev Keogh must despatch linesmen to repair cables brought down by falling trees. Some customers lose power for hours.
No sooner has the company weathered that storm than the energy sector is in trouble again - this time for not cutting its gas prices fast enough when wholesale costs fall. SSE agrees to cut its gas price, but Alistair Phillips-Davies says the cut will put a £60m dent in the company's income.
We're all using less electricity than we used to - so energy companies like SSE are trying to sell us other products as well. In the company's call centres, they take the opportunity of customers phoning in with a complaint to offer them a broadband deal or phone package. Maya the CGI orangutan is enlisted to help sell the broadband deal in her latest advert.
At the end of the year, Alistair has managed to nudge the company's profits up - as broadband sales increase and customer satisfaction goes up too. But another half-a-million customers have still left the company.
Trailer
Recently Updated Shows
Providence Falls
In 1844 Ireland, Liam O'Conner, a rogue and a thief, falls in love with Cora McLeod, a fiery but sheltered aristocrat's daughter, who is promised in marriage to a man she barely knows. Their plan to make a new life together in America is thwarted, and the consequences of Liam and Cora's unlikely love ripples through time, causing everyone to relive the events of the past. Now the Angels of Destiny need Liam's help to set things right and if he doesn't succeed, his very soul is on the line. They transport Liam to present day to help this incarnation of Cora fall in love with Finn, the man she was destined to marry in 1844. Liam would give anything to reunite with his beloved Cora but only he retains the memories of their past together. Now a cop in Providence Falls, Oregon, Cora feels an inexplicable connection to Liam, who is introduced as her new partner. And as they tackle a big case together, Liam sees the same passion and adventurous nature in Cora that he had fallen in love with. With everyone's lives at stake, Liam must overcome unexpected and otherworldly obstacles in his mission. Perhaps none as powerful as his own undying love for Cora.
Anne Rice's Mayfair Witches
Anne Rice's Mayfair Witches centers on an intuitive young neurosurgeon who discovers that she is the unlikely heir to a family of witches. As she grapples with her newfound powers, she must contend with a sinister presence that has haunted her family for generations.
The Pitt
The Pitt is a realistic examination of the challenges facing healthcare workers in today's America as seen through the lens of the frontline heroes working in a modern-day hospital in Pittsburgh, Pennsylvania. Each episode follows an hour of Dr. Robby's 15-hour shift as the chief attendant in Pittsburgh Trauma Medical Hospital's emergency room.
