The Customer Is Always Right
In the final episode, we follow the story of SSE attempting to turn around its reputation - following criticism in parliament, fines for mis-selling and hundreds of thousands of customers leaving the company. 'I'm not sure I'm going to make people love the energy sector,' admits chief executive Alistair Phillips-Davies. 'I'm not like a rock star getting on stage here and hitting the first chord of a great song.'
Alistair entrusts one of his lieutenants, Will Morris, with the job of making us feel differently about SSE. Will commissions an expensive new advert about 'the fun electricity brings to our lives', featuring Maya, a computer-generated orangutan.
Down on the ground, the company's linesmen are getting on with the job of replacing cables and wires, some dating dating back to the 1930s. Linesman Kevin Wade admits he's survived a few electric shocks replacing these cables. But bad weather is on the way - a storm hits and operations manager Bev Keogh must despatch linesmen to repair cables brought down by falling trees. Some customers lose power for hours.
No sooner has the company weathered that storm than the energy sector is in trouble again - this time for not cutting its gas prices fast enough when wholesale costs fall. SSE agrees to cut its gas price, but Alistair Phillips-Davies says the cut will put a £60m dent in the company's income.
We're all using less electricity than we used to - so energy companies like SSE are trying to sell us other products as well. In the company's call centres, they take the opportunity of customers phoning in with a complaint to offer them a broadband deal or phone package. Maya the CGI orangutan is enlisted to help sell the broadband deal in her latest advert.
At the end of the year, Alistair has managed to nudge the company's profits up - as broadband sales increase and customer satisfaction goes up too. But another half-a-million customers have still left the company.
Trailer
Recently Updated Shows
The Creep Tapes
Based on a collection of videotapes in the secret vault of the world's deadliest and most socially uncomfortable serial killer, who hires his victims to film him for the day under false pretenses, each episode exposes a new victim from one of the fabled 'Creep Tapes'.
America's Funniest Home Videos
ABC's longest-running primetime entertainment show, America's Funniest Home Videos, returns for season 36 this fall with the same mission -- giving families something genuinely funny to enjoy together on Sunday nights.
"AFV," the longest-running primetime entertainment show in ABC history, returns for season 36 with the same mission - to provide viewers with hysterical moments that fly by at a dizzying pace.
The Real Housewives of Potomac
Just up the river from our nation's capital lies a hidden gem—Potomac, Maryland. Its rolling hills, gated mansions, sophisticated prep schools, and exclusive country clubs all serve to keep the area invitation-only. Sprinkled throughout this community are a handful of old-line, wealthy African-American families who have historically broken racial barriers to provide a life of privilege for their children. The Real Housewives of Potomac follows the upscale lives of six intriguing, well-to-do women: Gizelle Bryant, Katie Rost, Karen Huger, Charrisse Jackson-Jordan, Robyn Dixon, and Ashley Darby, all of whom have fought for their places in this society by way of legacy or marriage. In a town where entry is granted only through class, pedigree, and lineage, how far will these ladies go to secure their spot at the top of this prestigious circle?
The Traitors Canada
Follow a group of contestants – including some familiar faces – who live together as they complete a series of challenges with the goal of earning a cash prize. The catch? Some of the contestants are traitors who will attempt to deceive and manipulate their way to the prize instead of sharing it amongst the group. In this psychological adventure will the traitors be unmasked in time?
